Returns / Exchanges Policy
At Autotees, our top priority is customer satisfaction. Items being returned for a refund or exchange must be received within 28 days from the date of purchase, in their original packaging, unworn and with the original tag.
If you have requested an exchange, your new item will be sent when we receive the returned item as new – Please note that we are unable to cover any postage costs of returning the order back to us. For UK customers wishing to exchange, we will cover the postage cost of resending the newly exchanged order back to you, however international customers wishing to exchange will need to pay additional postage costs.
If you have requested a refund this will be processed when we receive the returned item. We aim to process refunds within 3 days of the item being received or a refund agreed. We’re unable to refund you for any postage paid, only the item(s) – the exception being if the mistake was ours, in which case we will refund the whole order value. please allow 5-10 working days for a refund to be processed. We are only able to refund back to the same way it was received during checkout.
We are unable to accept returns for orders with custom text or custom artwork, as these items are made specifically for the customer and thus have no resale value. It is the customer’s responsibility to make sure there are no typos and the correct options have been selected prior to checkout.
We’re only human and sometimes mistakes happen. In such cases where you receive a different item than ordered, please let us know and we will send you a free replacement with all shipping charges on us. For the fastest resolution, we may ask you to send us a photograph of the item received.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond as soon as possible with instructions for how to return items from your order.
We can ship to UK, Europe and Worldwide.
For UK orders, delivery is estimated at 1-3 working days after dispatch.
For orders within the European Union, delivery is estimated at 7-10 working days after dispatch.
REST OF WORLD
For orders outside of the European Union, we estimate 10-15 working days after dispatch for delivery, although this may be longer depending on your location and possible customs delays.
We aim to dispatch orders within 3 working days of the order being received, however please be aware that this may not be possible during busy periods.
– Please note that orders are not processed over the weekend or UK bank holidays.